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Patient Satisfaction 
Patients are partners in improving the quality of care we provide at St. Francis Hospital & Health Services. How? By completing inpatient surveys after their visits to our hospital. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”

   

 

Percent of Patients Giving
Most Positive Response

  Composite

Avg for
St. Francis Hospital,
Maryville, MO

Avg for all reporting hospitals in the US

Avg for all reporting hospitals in Missouri

Nurses "always"
communicated well

79

78

78

Doctors "always"
communicated well

77

81

81

"Always" received help
as soon as they wanted

75

67

66

Pain was "always" well controlled

69

71

70

Staff "always" explained about medicines before giving it to them

65

63

62

Room and bathroom were "always" clean

89

73

73

Area around room was
"always" quiet at night

70

60

60

"Yes" were given information about what to do during recovery at home

83

84

85

Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)

72

70

69

Would "definitely" recommend the hospital to family and friends

70

71

69


These results are from patients who had overnight hospital stays
from July 2011 through June 2012.

Numbers highlighted in blue show where the hospital scores "higher" than the national norm.

  Data Source:
  www.hospitalcompare.hhs.gov

  


 
 
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