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Financial Assistance 

SSM Health is committed to providing financial assistance to people who are without insurance, underinsured, ineligible for a government program, or otherwise unable to pay for medically necessary care. Our Financial Assistance Policy also is available in Spanish or by contacting a Customer Service Representative.


How is financial assistance determined?

Financial assistance is based on need and determined by Federal Poverty Levels, which includes income and number of family members.  Financial need does not consider age, gender, race, social or immigrant status, sexual orientation or religious affiliation. SSM Health provides emergency medical care regardless of a person's ability to pay.


Financial assistance SSM Health provides based on federal poverty level

Federal poverty level (view chart)

up to 200%    250%    300%    350%    400%

Financial assistance to your bill

100%            80%      60%      40%     20% 



To be eligible for financial assistance, you must complete a Financial Assistance Application which is also available in Spanish or by contacting a Customer Service representative.

Your application should include the documention below.  Download a checklist in English or Spanish.

  • Checking & savings account statements (last three months)
  • Verification of income (last two months)
  • Last year's federal tax return or non-filing letter
  • Verification of monthly expenses
  • And, Medicaid or Medicare denial/approval


Submit your application and documentation

Be assured that SSM Health understands the sensitivty of your personal information and works hard to protect your privacy.

By Mail:

SSM Health: Patient Business Services

Attn: Financial Assistance (PFO)

PO Box 28205

St. Louis, MO 63132

By Fax:

(314) 989-6734

By Email:                                                                                       


Applicants will be notified in writing within 30 days of receipt of completed application.


Contact Customer Service

For more information about financial assistance, contact an SSM Health Customer Service Representative toll free at (855) 989-6789, Monday through Friday, 8 a.m. - 5 p.m. CST.

A Customer Service representative can also provide a copy of our Billing and Collections Policy which describes the actions that SSM Health may take in the event of nonpayment and is provided for free upon request.

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