St. Francis Hospital & Health Services is happy to announce a new electronic payment solution. This free and patient-friendly way to pay hospital bills was launched to improve and strengthen customer service for patients.
In the spring of this year, a visitor to the St. Francis web site wrote: “This is 2010, you have to have an online bill pay here on your site that people can come to, enter their account information, and pay their bill. As it is - you don't even have any contact information for your business office on here . . . that's sad. ”
This quote represents just one example of the many requests for an online payment options at St. Francis. Effective October 1, a new and innovative online bill pay system was introduced and is already getting a good response from patients.
“We know that many industries provide online payment options and that today’s consumer often prefers this method of interaction,” says Tammy Thompson, Director of Patient Accounting & Access Management at St. Francis. “While we want to always meet and exceed customer needs, we also know that security and confidentiality have a special role to play in health care. This convenient and secure online bill pay system was designed with our patients in mind.”
According to Thompson, setting up the system on the web site required time and effort to assure that all expectations for patient confidentiality and payment integrity were met. She is confident of the new online process and its security, thanks to ongoing oversight by internal technology experts.
“We could not offer an online payment option until we felt completely comfortable the information accessed would be secure,” Thompson said.
Customers do not have to register to use the online payment option. With a paper statement in hand, the amount of payment can simply be entered into the form. Anyone using the system can make payment with Visa, MasterCard, Discover, and American Express, using either credit or debit.
“Our patient accounts team is still here to assist in person and over the phone,” said Thompson. “Online bill pay is just one more way we can serve our patients.”
For traditional payment convenience, the hospital’s cashier is still available on site at St. Francis, 2016 South Main Street.
To access the online service, go to www.stfrancismaryville.com. The online bill payment option is available for hospital bills only; physician clinic bills are to be handled through traditional methods.
For more information regarding online bill pay or to discuss other financial arrangements, call (888) 271-1003.